FAQ

Menu Information

  • Where can I learn more about your food (ingredients, allergen, and nutrition information)?
    • You can find the complete nutritional information of all our food offerings here.  Our allergen information can be found here.
  • Do you use hormones or antibiotics in your chicken?
    • The chicken that we serve does not contain added hormones. Federal regulations prohibit the use of added hormones in poultry in Canada.
  • Is your chicken free-range?
    • Jollibee does not use free-range chicken; however, all chickens used are raised according to the highest standards of quality and safety from CFIA or USDA-approved facilities.
  • Do you serve halal or kosher chicken?
    • Jollibee does not guarantee any of its products to be halal or kosher due to variation in food suppliers and ingredient sources, use of shared kitchen equipment and various requirements for halal certification.
  • Do you have vegetarian/vegan option in your menu?
    •  We do have food offerings that will fit different dietary and lifestyle choices:
      • LACTO-VEGETARIAN (excludes meat and eggs; allows dairy): Peach Mango Pie, French Fries, Rice, Mashed Potato, Gravy, Pineapple Quencher, Coffee (select stores), Soda
      • OVO-VEGETARIAN (no meat, fish, eggs, dairy): Rice, Pineapple Quencher, Coffee (select stores), Soda
      • VEGAN (no meat, fish, eggs, dairy): Rice, Pineapple Quencher, Coffee (select stores), Soda
      • GLUTEN-FREE: Rice, Mashed Potato (Without Gravy), Pineapple Quencher, Coffee (selected stores), Soda


Gift cards

  • Do you offer gifts cards and where can I purchase one?
    • Yes, we do offer Jollibee gift cards starting from $5 and up. These can be purchased in all Jollibee stores in Canada. You may find the nearest Jollibee branch in your area. Do note, however, that Jollibee is not affiliated with any website buying or selling Jollibee gift cards at a discounted price. The sale of Jollibee gift cards by third-party websites are strictly prohibited.
  • Can I order gift cards online (and/or send to someone)?
    • Currently, our gift cards are only available for purchase in store.
  • Is my gift card reusable/reloadable?
    • Yes! You may add money to an existing Jollibee gift card anytime! Just visit the nearest Jollibee store in your area to top up.
  • Are gift cards refundable? Can I get cash back on gift cards?
    • Jollibee gift cards are non-refundable unless required by your state. Jollibee gift cards are also not redeemable for cash, except as required by applicable law due to compliance with federal and state laws regulating the issuance and sale of gift cards.
       

Franchising

  • When is the company going to open in my area?
    • It is our mission to spread joy to more people across the country. Please be patient as we look at network expansion opportunities.
    • Follow our social media pages FB: @jollibeecanada and IG: @jollibeecanada for updates on new locations.
  • I’d like to open a franchise. Where do I start?
    • Thank you for your interest in having your own Jollibee franchise! Unfortunately, we are currently not open for franchising.


Problem with Order

  • I was double charged. How do I get my money?
    • You may call the Jollibee store where the purchase was made or contact our Support Center at http://jollibeecanada.com/contact-us/ so we can better assist you on this matter. We want to make sure your next Jollibee visit gives you nothing but joy, so we have the best support team ready to answer your concerns!
  • How can I share my feedback regarding my recent experience at the restaurant?

 

Employment

  • How do I apply for employment at your company?
    • We are always on the lookout for dynamic individuals to join our team. You can find all available details regarding our job openings at  www.jollibeecanada.com/careers!
  • How do I know if your location is hiring?
  • What is the status of my application?
    • Please allow us several days to process your application. If you do not hear from us, please reach out to the location where your application was submitted.

Donation/ Sponsorship/ Discount/Events:

  • Can you donate food for my function/party/team?
    • Please contact your local Jollibee store for more details regarding this matter.
  • Do you offer senior/military/teacher discount?
    • Currently, Jollibee doesn’t have a standardized or national discount policy of any type.
  • Do you cater to events or have a catering menu?
    • Jollibee doesn’t cater or have a catering menu. However, we offer bulk orders that can be arranged in advance for pick-up at a later time. Please call your local Jollibee store to inquire.
  • Do you have kid’s birthday party in your restaurants?
    • We don’t offer birthday party packages at any of our stores. However, we offer bulk orders that can be arranged in advance for pick-up at a later time. Please call your local Jollibee store to inquire.

Copyright © 2021 Jollibee Canada. All rights reserved.